Refund and Cancellation Policy

Adsaify provides AI-powered Meta (Facebook & Instagram) ad analysis, campaign creation, and optimization software services (SaaS).

All financial transactions, subscription payments, and billing processes on our platform are securely handled by Dodo Payments Inc., acting as our official Merchant of Record (MoR) and Payment Gateway.

When processing payments and managing subscription accounts, Adsaify policies operate in conjunction with Dodo Payments Terms & Refund Policy as an authoritative reference.

Services provided by Adsaify consist of immediate-access digital software and artificial intelligence analysis features. Refund terms are strictly defined as follows:

• No Refunds Once Analysis or Usage Commences
  Once purchase is completed and ad analysis, AI credit utilization, or digital features are initiated, the service is deemed fully rendered and non-refundable.
• Non-Refundable Subscription Model
  Completed purchases, active subscription periods, and past billing cycles are non-refundable.
• Subscription Cancellation Right
  Users may cancel their subscription at any time to prevent future billing. Cancellation stops future recurring charges but does not grant a refund for the current period.

You can cancel your subscription at any time directly from the 'Settings / Subscription' page in your Adsaify dashboard or via the Dodo Payments Customer Portal (customer.dodopayments.com).

• Upon cancellation, you retain access to all plan features until the end of your current paid billing period.
• Cancellation stops future auto-renewals; however, completed payments for the active period are non-refundable.
• For any billing questions or support inquiries, you can contact our support team at info@adsaify.com or call +90 850 840 12 80.

In the event of duplicate billing or technical system errors attributable to our platform or payment processor, the issue will be reviewed by our team and Dodo Payments for appropriate corrective action or exception-based refund.

Approved exceptional refunds take 5 to 10 business days to reflect on your account or credit card statement. This duration may vary depending on the payment infrastructure provider (Dodo Payments) and your card issuing bank's processing timelines.

If you experience any billing concerns, we encourage you to contact us at info@adsaify.com or +90 850 840 12 80 prior to initiating a bank chargeback so our team can assist you directly.